Shipping policy

Shipping Policy

Last updated: August 3, 2026

All orders are shipped directly from our warehouse in Shenzhen, China to the United States, Germany and other global regions.

1. Order Processing

Orders paid before 16:00 (China Time) on working days will be shipped the same day.
Orders placed after 16:00, on weekends or Chinese public holidays will be processed on the next working day.
In-stock items will be shipped within 48 hours. Pre-order or customized items follow the lead time shown on the product page.

2. Delivery Time

United States: 5–8 business days via Air Line.
Germany and EU: 6–9 business days via Europe Air Line.
DHL Express: 3–5 business days.

Delivery may be delayed by customs clearance, local holidays, carrier disruption or severe weather.

3. Shipping Rates

United States

Orders under $79: $9.99 flat-rate shipping.
Orders of $79 or more: free standard shipping.
DHL Express: $29.99 flat rate.

Germany and Euro Zone

Orders under €79: €9.99 flat-rate shipping.
Orders of €79 or more: free standard shipping.
DHL Express: €29.99 flat rate.

4. Order Tracking

After shipment, a tracking number will be sent to the email address used for your order. You can also review your order status through your store account.

5. Customs and Duties

Import duties, taxes, VAT, customs processing charges and carrier handling fees may apply according to the destination, shipment origin, product classification, shipment value and current law. Unless checkout explicitly states that duties and taxes are prepaid, the recipient is responsible for charges assessed by customs or the carrier.

U.S. shipments originating in China or Hong Kong are not guaranteed duty-free under the former de minimis exemption. For EU deliveries, low-value consignments may be subject to applicable VAT, customs duty and handling charges.

Contact support@saydian.com before ordering if you need a landed-cost estimate. We provide available commercial documents for customs clearance.

6. Returns and Shipping

Items may be returned within 30 days after delivery when unused, unopened and complete with all original accessories.
Contact support to obtain return authorization before sending an item back.
For non-defective returns, the buyer covers return shipping.
For defective, wrong or missing items, we cover reasonable shipping costs for replacement or refund in accordance with our return policy.